This is a voluntary credential available to employees of QualityPro accredited companies. Exam topics are vocabulary, ways to deliver exceptional client service, characteristics of a great client service professional, organization and time management skills, being resilient, technology, math and money aptitude, routine job tasks, client retention, cybersecurity, listening, verbal communication, questioning techniques, nonverbal communication, phone calls, e-mail, messaging through a service app, client walk-ins, delusory infestation, where to find reputable information, interoffice communication & interactions, understanding others’ roles, and office safety. Pass the exam to earn the CSP credential.